SHIPMENT | RETURNS

The shipment of all scarves is free within Europe, USA and Canada. All items, if in stock, will be shipped within 1-3 business days after receipt of the payment.

In case of express shipment or a particularly urgent matter, please contact us via E-Mail. Normally we send out express shipments on the same day, at latest on the next business day. In case of shipment delays, you will be informed by E-Mail. 

SHIPPING CHARGES SILK SCARVES:

GERMANY

  • Free standard shipping within Germany (usually delivery within 3-4 days)
  • Cost for express shipping within Germany = 10 € (delivery usually within 48 hours)

EUROPE

  • Free standard shipping within Europe (usually delivery within 4-5 days, Balearic Islands 5-8 days)
  • Cost for express shipping within Europe = 20 € (delivery usually within 48 hours)

USA/CANADA 

  • Free express shipping to USA and CANADA  (usually delivery within 2 days)

WORLDWIDE

  • Cost for standard shipping worldwide = 10 € (delivery usually within 10 - 12 days)
  • Cost for express shipping worldwide = 20 € (delivery usually within 2- 3 days)

  MEANS OF PAYMENT

  • By card: Visa®, MasterCard®, Maestro®, American Express®
  • Via PayPal®, KLARNA®, Apple Pay®, Google Pay®

 

SHIPPING CHARGES INTERIOR | SILK ON CANVAS:

GERMANY 

  • free standard shipping within Germany  (usually delivery within 5 days)
  • Cost for express shipping within Germany upon request, depends on destination  (delivery usually within 48 hours)

EUROPE

  • Cost for standard shipping within Europe = 50 € (usually delivery within 8 days)
  • Cost for express shipping within Europe upon request, depends on destination  (delivery usually within 72 hours)

USA/CANADA 

  • Cost for standard shipping to USA/CANADA  = 50 € (usually delivery within 8 days)
  • Cost for express shipping to USA/CANADA upon request, depends on destination  (delivery usually within 72 hours)

WORLDWIDE

  •  Cost for standard shipping worldwide = 80 € (delivery usually within 10 - 15 days)
  •  Cost for express shipping worldwide upon request, depends on destination  (delivery usually within 4-5 days)

  MEANS OF PAYMENT

  •  By card: Visa®, MasterCard®, Maestro®, American Express®
  •  Via PayPal®, KLARNA®, Apple Pay®, Google Pay®

  RETURNS AND EXCHANGES

  •  within 30 days

 

PayPal: If the customer choses to pay for the item via PayPal, payment will be done by PayPal transfer. After ordering, the customer will be redirected to PayPal to complete the payment. Once we have received your payment, the customer will get a confirmation and the order will be processed. 

In the rare case of deviations of the delivery time, you will be informed by us by E-Mail.

 

RETURNS AND EXCHANGES

  • easy and free, within 30 days
  •  to make your return processing as comfortable as possible please use our shipping portal
  • after clicking on the following link https://mocomocoberlin.shipping-portal.com/rp/ , you will be guided step by step through the simple and clear menu
  • using our shipping portal you can return the product free by the following shipping companies : 
  • Austrian Post, bpost, Colissimo, DHL Deutschland, DHL Benelux, DPD, DPD Austria, Mondial Relay International, PostNL, UPS